FAQ

Welcome to the Hitech Therapy FAQ page! Here, we’ve compiled answers to the most common questions to make your experience with us smooth and hassle-free.

GENERAL QUESTIONS

Q: What is Hitech Therapy?
A: Hitech Therapy is a trusted provider of innovative therapy and rehabilitation equipment, offering high-quality products and support to healthcare professionals and patients.

Q: How can I place an order online?
A: Browse our website, add items to your cart, and follow the checkout process. If you need assistance, contact us at sales@htherapy.co.za or 011 704 0002.

Q: Do you ship internationally?
A: Yes, we ship to various international locations. Shipping costs and delivery times will depend on your location.

Q: Can I track my order?
A: Absolutely! Once your order is dispatched, we will provide you with a tracking number to monitor its progress.

PRODUCTS & SERVICES

Q: What types of products do you offer?
A: We provide a wide range of therapy equipment, including rehabilitation devices, exercise tools, and wellness solutions designed for healthcare professionals and personal use.

Q: Are your products suitable for home use?
A: Many of our products are designed for both professional and home use. Please check the product descriptions for suitability or contact us for advice.

Q: Do you offer product demonstrations?
A: Yes, we offer online and in-person demonstrations. Reach out to our team to schedule one.

PAYMENTS & RETURNS

Q: What payment methods do you accept?
A: We accept major credit cards, bank transfers, EFTs, and PayFast payments.

Q: What is your return policy?
A: We accept returns within 14 days of purchase for unused items in their original packaging. Please refer to our return policy page for detailed information.

Q: How can I request a refund?
A: To request a refund, contact our support team at sales@htherapy.co.za or 011 704 0002 with your order details.

SUPPORT & ASSISTANCE

Q: How can I get technical support?
A: Our team is here to help! Contact our technical support team via email service@htherapy.co.za or phone 011 704 0002 for assistance with product issues.

Q: Can I request training for your equipment?
A: Yes, we provide training for healthcare professionals and teams. Contact us to learn more about our training programs.

Q: Who can I contact for more information?
A: For general inquiries, email us at sales@htherapy.co.za or call our customer support team at 011 704 0002

Still have questions?

Feel free to reach out to us directly—we’re always happy to help!